Processing Time

All orders are processed within 1-3 business days excluding weekdays and holidays. During high volume launches, sales, or holidays, processing time may extend slightly, but never unreasonably. We will always keep you updated.

Shipping Time (After Processing)

Shipping time depends on your location and selected carrier:

USPS Ground Advantage: 2-5 Business days

USPS Priority: 1-3 Business days 

First Class International: 7-21 Business days (varies by country)

Please NOTE: Delivery times are estimates and may vary due to carrier delays, weather or peak seasons

Shipping Rates

Shipping is calculated at checkout based on your delivery address and package weight.

Order Tracking:

Once your order ships, you'll receive an email with your tracking number.

Tracking may take 24-48 hours to update after your package is scanned by the carrier.

Address Accuracy: 

Please double-check your shipping address before placing your order.

If an order is returned to us due to an incorrect or incomplete address:

• We can reship it after you cover the new shipping cost, or

• We can issue a refund minus the original shipping cost (if applicable).

Lost, Stolen, or Missing Packages

Once a package is marked "Delivered" by the carrier, we are not responsible for stolen packages. If you believe your package was stolen:

• Check with your household/building office/neighbors

• Contact the carrier directly with your tracking number 

Damaged Items

If your order arrives damaged, email us within 24 to 48 hours of delivery with:

• Your order number

• Photos of the damaged items(s) and packaging 

We'll make it right as quickly as possible.

Returns + Shipping Fees

Shipping fees are non-refundable unless the return is due to our error (wrong item, defective item, etc.). Although mistakes happen, we strive to keep a certain standard of accuracy. For return eligibility, please review our Return Policy Page.