At Siren Beauty, refunds are issued only in specific circumstances outlined below.

Refund Eligibility 

Refunds are considered only if:

• Your order arrives damaged, defective, or incorrect AND,
• You contact us within 48 hours of delivery
• You provided clear photo or video evidence of the issue

Approved refunds will be issued to the original payment method. 

Non-Refundable Items

Due to hygiene and safety standards, we do not issue refunds for:

• Opened or used cosmetic products 
• Change of mind or shade preference
• Order placed incorrectly
• Orders reported outside the 48-hour window

Processing Time

Once approved, refunds take up to 3-10 business days to appear, depending on your financial institution.

For refund-related inquiries, contact us at hello@thesirenbeauty.com.